Frequently Asked Questions
Is it possible to cancel an already placed order?
You can cancel your order if the goods are not yet packed and ready to ship. For this please contact our customer service +923222722222. Info@fashionoutlet.pk
Please understand that for technical reasons we can not cancel after the shipment of your goods. In such cases, we ask you to refuse to accept the delivery. The corresponding advance payments will then be refunded to you.
What are the benefits of signing up for “My Account”?
The personal section "My Account" offers you many practical advantages and makes it easier to register future e-shop purchases after registering once.- You no longer have to fill in all input fields such as address, payment method, etc., which saves you valuable time.- Under "My Account" you can manage your personal data or different delivery addresses.- You get an overview of all your orders and the delivery status of your current order via TCS tracking.
What if I forgot my password.
You can simply request a new password on the "My Account" login page under the "Forgot Password" link. We will immediately send you a link to assign a new password to the email address stored in your "My Account" account.
Which shipping options are there and who delivers my package?
We offer you the following shipping options:
Standard delivery, express delivery
Shipping is via TCS or TCS Express.
How long does the delivery take?
The TCS standard delivery takes place i. d. R. in 1-3 business days from order.
Express deliveries are made Monday through Friday, but not on public holidays. On the product detail view, we indicate to you when your order must be received by us, so that your desired item is delivered by 12.00 on the day shown on the product detail view.
The TCS standard delivery takes place i. d. R. in 1-3 business days from order.
As soon as your order has left our house, we will inform you by e-mail. If we are unable to fulfill your order in exceptional cases or not within the delivery time, we will inform you promptly by e-mail.
Why do not I receive an order confirmation / shipping confirmation
Please also check the receipt of the spam folder. Another possibility would be that a different e-mail address was entered by mistake when ordering.
With which means of payment can I pay in the FashionOutlet.pk e-shop?
FashionOutlet.pk e-shop offers the following payment methods:
Cash on delivery, Bank Transfer, credit card (Visa, Master Card and American Express), PayPal
We reserves the right, in individual cases, not to offer certain payment methods and to refer to other payment methods.
